Terms and conditions of use and sale for the Fireox Onilne Store Website

  • Last Updated: 25/05/2016

Use of and access to the Website

  • The person who ordering Goods from www.fireox.co.uk , must be over 18 years of age.

  • From time to time it will be necessary for us to carry out maintenance on the Site which may result in occasional periods of downtime.

  • We can't promise that the Site will be uninterrupted or error-free or that defects in the Site will be corrected.

  • We do not guarantee that the Site, or any content on it, will be free from errors or omissions.

  • We reserve the right to decline a new customer registration or to suspend or disable Your Account at any time and at Our sole discretion.

Changes to these Terms

  • We may make any changes to these terms of use at any time and we will let you know as soon as spossible.


  • We are using secure payment system with paypal. You undertake that all the details you provide to us for the purpose of purchasing goods are correct, that the Credit or Debit card you are using is your own.

Personal information

  • You must keep confidential all passwords you have nominated to be connected to our website. You agree that we may disclose any information in connection with your accounts to anyone who correctly quotes your ´Login´ and ´Password´ where applicable. If You think that someone else may either know or be using Your username and password, please contact Us immediately. If there are any changes to the personal information supplied by you, it is your responsibility to inform Fireox as soon as possible. And every time when you make a purchase from our website, you confirm that the personal information which we hold about you is true and accurate. If your e-mail addresses changes or your address and contact details, please re submits before you purchase. We will retain your personal information for only as long as required by law.

Out-of-stock Items

  • We makes every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you via email.

Delivering Your Goods

  • We always aim to Deliver Your goods within the Delivery slot We have agreed with You, but We cannot accept liability if We Deliver the goods outside of this slot or don't Deliver all or any of the goods in Your order.

  • Ownership of, and risk in, the goods will pass to You once We have Delivered Your order. Read all information on the product label carefully including any accepted substituted products. If the delivery address stated on Your order is not the address where You live We will not be liable for any damage or detriment to the goods caused by their onward delivery to You.

  • We can only Deliver to an address stored in Your address book in the Your Account section of Our Site. We can only make a Delivery to an address within Our delivery area.

  • If there is no one at the Delivery address who is 18 years of age or over, We'll leave notification of Our visit and will return the goods to Our store. We'll then contact You to arrange re-Delivery at a convenient time. You may have to pay another Delivery charge for this. Customers who are lucky enough not to look 25 or over, will be asked by Our driver to provide proof of age to show that they are 18 or over. Orders can only be Delivered to persons over 18 years of age to ensure that We comply with laws regarding the sale of age-restricted goods e.g. alcohol,dvds.

  • Due to licensing restrictions We can only Deliver alcohol during the licensing hours that are within Our Delivery times.

  • When Your items are delivered please check that the order is not damaged. In the event that Your order is visibly damaged do not accept the order and tell Our driver when she/he makes the Delivery.


             These items are not returnable :

  • Newspapers and magazines;

  • CDs, DVDs, videos and computer software (which may be restricted to an exchange for the same title to reduce the risk of unlicensed copying);

  • perishable items;

             items which cannot be resold for health and hygiene reasons once unwrapped (e.g. example

             body jewellery, mattresses, bedding, certain items of clothing, personal grooming products,

             medicines and certain baby products);

What We are Not Liable For

  • Whilst We take every care to Deliver Your order or provide Your order and We cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance You had in having the goods Delivered to You or having the goods available for Collection from Us, arising out of Our supply or failure to supply the goods to You.

  • The goods are sold to You on the basis that You are a consumer therefore We will not be liable for any special losses that You might suffer using, re-distributing or reselling the goods as part of a business.

Expiry Dates

  • Please note that some fresh produce items naturally only have limited shelf life when they arrive in the store, therefore it is reasonable for them to have a shelf life of less than two days when they are Delivered.

Manufacturer Guarantees

Your rights under UK  any Manufacturer Guarantees are not affected.


  • E Vouchers are valid only on Grocery shopping orders placed on Our Groceries Site subject to these general terms and conditions. Your use of an eVoucher indicates Your agreement to be bound by these eVoucher terms and any eVoucher terms on the eVoucher itself. fireox will only honour an eVoucher if it is used in line with these terms and conditions of issue.

  • All offers are subject to availability and while stocks last.

  • Fireox reserves the right to withdraw or cancel any of its eVouchers at any time, either as a whole or for specific goods, or Delivery. If this happens, then the eVouchers may not be used for any orders placed after the date of withdrawal or cancellation. Fireox  reserves the right to reject or cancel the use of an eVoucher where fraud or illegal misuse is suspected.

  • All eVouchers are, and will remain at all times, the property of Fireox and are not transferable or for resale.

  • No eVoucher may be copied, reproduced, published or distributed directly or indirectly in any form for use by anyone other than the original recipient.

  • In using an eVoucher You warrant that You are the duly authorised recipient of it. If You redeem or attempt to redeem an eVoucher to which You are not entitled You may be committing a civil or criminal offence.

  • If We believe that any eVoucher is being misused illegally or where fraud is suspected, Thanus reserve the right to withdraw or cancel an eVoucher and take any further action as Fireox deem appropriate.

  • You will have no claim against Fireox in respect of such rejection or cancellation of an eVoucher.

  • Fireox shall not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any eVoucher or any failure or inability of a customer to use an eVoucher for any reason.

Governing Law

  • These terms of use are subject to English law and the exclusive jurisdiction of the English courts.